Terms and conditions of sale

hotmeltparts.eu is a trade name of HiQ Tech Systems bv (bv = private limited company). Each order is accepted exclusively according to the General and Specific Terms and Conditions of Sale of HiQ Tech Systems bv. The complete Terms and Conditions of Sale are available on request.

Website prices

The prices shown on the website are definitive only after 'Order Confirmation' on a 'Pro-forma Invoice' basis. In the event of a price change, customers are entitled to cancel their order. HiQ Tech Systems reserves the right to alter prices without any prior notice and/or to refuse orders.

Delivery

Delivery costs are always exclusive (Ex works from the Belgian warehouse) unless otherwise specified in the 'Order Confirmation'.
Customers may use the standard delivery services available through HiQ Tech Systems or arrange for their own collection at the date and location confirmed by HiQ Tech Systems on their own behalf and responsibility.

Delivery period

The delivery periods mentioned are for guidance purpose only. These will be sent within 24 to 48h after receipt of your payment, unless otherwise confirmed. For all other items, the delivery period confirmed is given as an indication.

VAT, customs and taxes

All VAT, customs fees and other taxes are always exclusive and therefore on the customer's behalf unless otherwise specified in our 'Order Confirmation'. VAT-exempt intra-Community deliveries will be accepted only for companies with a valid VAT number. HiQ Tech Systems is entitled to charge additional administrative fees if complex customs or import formalities have to be completed.

Warranty

Products may be returned only after you have submitted your ‘Warranty Application’. Your request will be processed within 48h after it has been submitted. Products are warranted only for manufacturing defects and only after your ‘Warranty Request’ has been approved according to the applicable warranty procedure. The warranty period covers 2000 hours of production, limited to 12 months after the goods have been shipped. No warranty applies for normal wear and tear of the parts or for improper use of the products.

Liability

Under no circumstances may HiQ Tech Systems be held liable for any consequential damages or for the effectiveness of adhesives. HiQ Tech Systems’ liability is confined to the scope of delivery and its sales value.

Jurisdiction

Any contract concluded as a result of a purchase from HiQ Tech Systems is governed by Belgian law.